Mobile Device Management Has 'Incredible' Potential
January 15, 2010
By Erin Harrison
, Executive Editor, Cloud Computing
Devices such as cell phones, PDAs, calling cards and pagers are creating a complicated telecom expense management situation in most companies where there is waste due to a lack of visibility and control. However, there is significant potential for companies to save millions of dollars through a telecom expense management
Examples of such waste and lack of control can be found in these all-too-common circumstances: some companies could be wasting $1 million per year on wireless devices that are being expensed at three times the corporate rate, or perhaps still be paying wireless expenses for hundreds of people that no longer work for the company, according to officials at Rivermine (News
) Eric Goodness recently blogged
: “Mobile device management, provided as a service, has incrediblepotential from a user and a vendor perspective. The most crystallized value statement I can provide for MDM services is that the services provide centralized application and hardware resource control. The centralized control of mobile devices is affected by remote, or over-the-air, capabilities.”
The Rivermine Wireless team has been helping customers save money, time and hassle managing wireless services since 1997. Cost savings programs have been implemented with hundreds of companies including many of the Fortune 500, according to company officials, with free rate plan optimization services and monthly management services with an average return of 31 percent savings.
In addressing wireless and wireline expenses, Mark Logan (News
), president and CEO of Rivermine, told
TMCnet that the Fairfax, Va.-based company’s “unified” approach produces a more streamlined
telecom expense management process.
“Since many organizations want us to manage both their wireless and wireline expenses, we’ve gone beyond other TEM solutions and invested in a unified platform with a singular approach to reporting, inventory and workflow processes that ensures the most current information is always available in one system.”
Gaining visibility into and control over a company’s wireless spend also provides the ability to select the best corporate wireless rate plans.
And according to Goodness, for a company with 1,000 devices, they are likely paying $5 to $10 per device for their TEM services depending on service levels. “A full lifecycle mobile device management solution for that same company is likely to be priced at $10 to $20 per user,” he wrote. Erin Harrison is a senior editor with TMCnet, primarily covering telecom expense management, politics and technology and Web 2.0. She serves as senior editor for TMC's print publications, including "Internet Telephony", "Customer Interaction Solutions", "Unified Communications (News - Alert)" and "NGN" magazines. Erin also oversees production of TMCnet's weekly iPhone e-Newsletter. To read more of Erin's articles, please visit her columnist page.
Edited by Erin Harrison