Best Practices for Telecom Expense Management Reporting
June 26, 2012
By Rachel Ramsey
, TMCnet Web Editor
The process of generating reports and distributing information is critical to every Telecom Expense Management (TEM) and Wireless Mobility Management (WMM) program. Advantages of reporting, a mechanism to demonstrate the value TEM and WMM programs provide to the organization and to offer needed insight into the telecom environment for many different stakeholders, advantages include improved decision making and increased visibility/credibility for the program.
“Best Practices for Telecom Expense Management and Wireless Mobility Management Reporting” by AOTMP explores best practices for reporting including how to evaluate the overall reporting landscape, best approach to generating reports, successfully automate the process and monitor reporting effectiveness.
AOTMP is a provider of information solutions to drive efficiency and productivity across fixed and wireless telecom environments in the enterprise.
There are several key factors to consider when reporting on TEM/WMM-related data. The initial step in the reporting process is determining enterprise requirements. The ultimate goal is to determine the data requirements for each department, individual and the company in aggregate.
The next step is to evaluate the method in which you will bring information together. The method selected should ensure that financial, HR, telecom and other related information can be viewed and dissected in an easy-to-use fashion with little to no data export and manual manipulation required.
Standardizing on a set of reports that will be provided to the organization will reduce the amount of effort required to generate the information while increasing data accuracy. However, organizations have to keep the intended audience in mind. Only 62 percent are currently customizing report content based upon the needs of recipients. Customization ensures the information being provided has relevance and useful application for the intended audience.
To increase the effectiveness of the reports, the information must also be clear and easily interpreted. Research from the whitepaper indicates only 49 percent are confident that users know what to do with the information being provided in their reports. To alleviate this issue, FAQ’s and information session should be available to help users understand the reports being shared and how the information can be used to drive efficiency within the telecom environment.
Enterprise spending on telecom products and services is one of the top five corporate expenses, averaging $116 million per year at Fortune 500 companies. Businesses are dramatically reducing their telecom costs by up to 35 percent annually with telecom expense management solutions. The Emptoris Rivermine Telecom Expense Management solution helps companies capture savings and manage the full mobile and network-related communications lifecycle.
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Edited by Amanda Ciccatelli