TEMIA Offers Webcast About TME Best Practices
December 14, 2010
By Rahul Arora
, TMCnet Contributor
To promote the value of telecom expense management through education and marketing, the Telecom Expense Management Industry Association is offering webcasts for enterprises, government, and other organizations interested in learning about TEM best practices.
Featuring different members of the association speaking on a range of topics, the webcast will give an opportunity to TEMIA (News - Alert) member to address best practices, performance metrics, industry standards, and KPIs with member companies that are able to draw on experiences managing over $36 billion in telecom expenses on behalf of clients.
Titled What You Need to Know about TEM Service Level Agreements, the webcast will be held on Wednesday, Dec. 15, at 12 PM EDT.
Some of the topics on which TEMIA members will speak include successful TEM program implementation; Key Performance Indicators (KPIs); standards and benchmarks; overcoming the challenges of international TEM programs; wireless and mobility management for smart phones, PDAs, and mobile computing; inventory management; financial management; and other subjects that will respond to areas that enterprises want to learn about.
“SLAs are critical to the success of a TEM engagement for both the client and the TEM provider, said Don Hobbs, product director of telecom services for Advantage IQ, a featured speaker for the upcoming webinar and TEMIA member, in a statement. “SLAs with carriers for telecom services and SLAs with providers of TEM/WEM services are very different. One relates to performance of the communications environment, the other relates to business processes associated with that environment. As a result, selecting what to include in contracts, performance measures, reporting and remedies will vary. SLAs should promote positive outcomes for both parties because client protection is just a fallback position.”
“SLAs are absolutely essential to an effective and successful TEM implementation, moreover the actionable consequences of not performing to measurable SLAs provide additional ‘motivation’ to ensure that the TEM provider delivers on their SLAs as promised, said Ken Vanderhorst, vice president of sales and marketing for Comstructure (News - Alert)., a featured speaker for the upcoming webinar and TEMIA members. “In other words, the promise of the SLA is only as good as the ability to deliver on it and the willingness to financially back the promise to do so.”
Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Jaclyn Allard